SmartChat builds affordable online chatbots that will meet the needs for small businesses. Chatbots can handle approximately 70% of the work normally done by human agents and therefore largely reduce the customer care costs.

The cost of chatbots on the market ranges from $6,000 to $150,000, which are too expensive for small businesses. The high prices are due to the fact that chatbots are traditionally built by software companies that charge hundreds of dollars per hour.

With the rapid improvement in AI technology, the tech giants such as Google, Amazon, and IBM start to build platforms for cost efficient AI applications. A customized and affordable chatbot for each small business becomes possible.

Why small business needs online chatbots?

Contact us today for a free quote. info@smartchatagent.com

Chatbots help increase sales, connect to customers, reduce customer care costs, improve Client Relation Management (CRM) and brand reputation.

  • 24/7 online: Chatbots make sure you never leave your customers unattended when you are offline.
  • Website guide: Chatbots help the customers navigate the websites and find the desired information faster, improve the shopping experience.
  • Frequently asked questions (FAQ): Chatbots answer the most frequently asked questions directly in the messaging conversation.
  • Increase sales: Chatbots easily draw consumer’s attention and involve in the conversation. Chatbots hold the consumers longer on your website, provide necessary product information and reduce the shopping cart abandon rate during checkout.
  • Marketing: Chatbots capture the customer contacts, conduct surveys and broadcast campaigns, which will be integrated to your marketing strategy.
  • Lower costs: Lower customer care costs by 50% by shifting away from expensive, customer-hostile voice calls. Even the online chat software can cost your $20 to $40 per user per month without considering the additional cost of hiring an agent.
  • Consumers prefer messaging: A question with immediate reply is always preferred than waiting on the line for 20 minutes until the next available representative.
  • No more apps: People are tired of installing unnecessary apps. On the other hand, chatbots are easier to develop than the apps, requiring far less development time and fewer funds.

Chatbot

Services included in chatbots

24/7 unlimited live chat

Chatbots are always online. They can chat with customers 24 hours a day and 7 days a week. Theoretically, they can chat with unlimited number of customers spontaneously. One chatbot does the work of all human agents.

Business Logo

We will put your business logo on the chatbot profile image to promote the reputation and popularity of your brand. We can also add your business campaigns to the chatbot description.

Chatbot-to-human handoff

Our platform allows smooth transfer between chatbot and human agents. When the chatbot fails to answer customer's question, the human agent can always switch off the auto reply and take over the conversation.

Upgrade available

If you want to include more contents in your chatbot such as adding more FAQs, we are always ready to upgrade it. For each upgrade, we will charge an upgrade fee based on the estimated amount of work, which is usually much less than the training fee.

Analytics reports

Analytics reports are provided on the number of conversations, user queries, views of each topic with plots and charts during a requested period of time. You can use the reports to revise the content and increase the conversation matching rate.

Wide integrations

Chatbots are ready to be integrated to your website as well as the most popular platforms such as Facebook Messenger, Google Assistant and Amazon Alexa. For more information, please see Platforms page.

Chat history storage

All the chat history will be stored on the cloud database and will be available for your review at any time. You can monitor the chatbot performance and find customer’s needs.

Customer contact storage

Chatbot will collect the customer's contact information and save it to the address book with no upper limits, which means you can save as many contacts as you can.

survey and broadcast

Our platform allows you to conduct surveys and broadcast campaigns through customer contacts. Promotions, discounts and coupons can also be broadcast among customers.

Standard security

Chatbots are built, maintained, and run on Google platforms, which is very stable and secure.

Speech and text

Powered with Google Speech to Text technology, chatbots are compatible with both speech and text in multiple languages during the conversation.

API and webhook

Deeply integrated with Google Cloud, a wide range of API integrations are available such as Gmail, Calendar, Sheets and Docs along with customized webhooks.